Returns, Refunds & Exchanges

Shipping Policy

Shipping to the US, UK, AU & NZ: Tracked courier on all orders.

US orders: Please allow approximately 3–8 business days for delivery.

UK, AU & NZ orders: Please allow 2–4 business days for processing and up to 30 business days for shipping depending on the delivery location and customs processes in each country/state. Feel free to contact your local postal centre with your tracking number to keep up to date with your package.

Please ensure that the delivery address and receiver’s name for your order are accurate and complete, as we are unable to change these details once you have placed your order. We will not take responsibility for orders that go missing due to incorrect delivery information provided by you.

We will endeavour to deliver goods within the stated delivery estimates, but to the maximum extent permitted by law we will not be held liable for late delivery. Delivery to rural addresses may take longer in some areas.

Delivery is deemed to have been made when the goods arrive at the delivery address provided by you. We accept no liability for damage, loss or theft to goods after they have been delivered, except where otherwise required by applicable law.

Faulty Products & Return Policy

We hope you love our Bunnyproof products and strive to ensure packages are high quality and well packaged before sending. However, we have a returns policy in place if, in the unlikely event, the product purchased from this website is faulty, damaged or incorrect.

Please inspect your order upon reception and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You matter to us!

We do not offer returns or exchanges for change of mind.

Please contact us within 30 days of purchase if your item is faulty, damaged or incorrect so that we can resolve the issue promptly. This does not limit any rights or remedies you may have under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993.

If you have purchased the faulty product from one of our retail partners, please follow that retailer’s specific return policy.

For returns:

STEP 1

Get in touch — To replace an item, please email hello@ecobuni.co.nz. Let us know the date of your order, the product, a photo of what’s wrong with it if possible, and the reason you believe the product to be faulty.

STEP 2

Replacement confirmation — Once the claim has been reviewed and approved by our customer service team, we will let you know when the replacement has been dispatched.

STEP 3

Return the product — In some cases, our customer service team will request that you return the original faulty product for further inspection. Items sent back to us without first requesting a return will not be accepted.

If you have any queries regarding returns or refunds, please email us at hello@ecobuni.co.nz and we will get back to you within 2–3 business days.

Refunds

We take issues very seriously and will do our utmost to ensure that you are happy with a replacement. If an appropriate replacement cannot be provided, we will look into processing your refund.

If approved, you’ll be automatically refunded to your original payment method. Please allow your bank up to 14 business days to process this payment.