Returns, Refunds & Exchanges
Shipping to the US, UK, AU & NZ:
Tracked courier on all orders. Please allow 1-2 business days for processing and 3-15 business days for shipping depending on delivery location due to different customs processes in each country/state. Feel free to contact your local postal centre with your tracking number to keep up to date with your package.
Please ensure that the delivery address and receiver’s name for your order is accurate and complete as we are unable to change these details once you have placed your order. We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. We will endeavour to deliver goods on the stated delivery dates but to the maximum extent permitted by law we will not be held liable for late delivery.
Delivery to rural addresses may take longer in some areas.
Delivery is deemed to have been made when the goods arrive at the delivery address provided by you. We accept no liability for damage, loss or theft to goods after they have been delivered.
Faulty Products & Return Policy
We hope you love our Bunny Proof products and strive to ensure packages are high quality and well packaged before sending. However, we have a returns policy in place if in the unlikely event the product purchased from this website is proven to be faulty or damaged.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You matter to us!
We do not offer exchanges for change of mind due to safety precautions.
Please contact us within 30 days of purchase to claim a replacement or refund.
If you have purchased the faulty product from one of our retail partners, please follow that retailer’s specific return policy.
Get in touch - To replace an item, please email email@example.com - let us know the date of your order, the product, a photo of what’s wrong with it if possible, and the reason you believe this product to be faulty.
Replacement confirmation - Once the claim has been reviewed and approved by our customer service team, we will let you know when the replacement has been dispatched.
Return the product - In some cases, our customer service team will request you return the original faulty product to our office, for further inspection. Items sent back to us without first requesting a return will not be accepted.
If you have any queries regarding returns or refunds, please email us at firstname.lastname@example.org and we will get back to you within 2-3 business days.
We take issues very seriously and will do our utmost best to ensure that you are happy with a replacement, and if an appropriate replacement cannot be met, we will look into processing your refund. If approved, you’ll be automatically refunded on your original payment method. Please allow your bank up to 14 business days to process this payment.